Your mission
Are you someone who thrives on solving technical challenges and enjoys being the go-to expert? At 3devo, we’re on a mission to help innovators unlock the full potential of 3D printing by turning ideas into reality. We’re looking for a hands-on, proactive Customer Service Agent & Partnership Communication Officer to join our team.
At 3devo, we’re all about fostering a collaborative, dynamic environment where innovation thrives. As part of our team, you’ll have the opportunity to make a real impact, working closely with partners and customers to ensure they get the most out of our machines. You can start your day by grabbing a fresh cup of coffee or tea in our cozy canteen and catch up with your colleagues before diving into your tasks. Every week, you’ll have the chance to join and later lead our partner training sessions, where we share insights and strengthen connections across our network. If you're excited about diving into technical details and helping others succeed, this is the role for you!
Your day-to-day responsibilities will include:
At 3devo, we’re all about fostering a collaborative, dynamic environment where innovation thrives. As part of our team, you’ll have the opportunity to make a real impact, working closely with partners and customers to ensure they get the most out of our machines. You can start your day by grabbing a fresh cup of coffee or tea in our cozy canteen and catch up with your colleagues before diving into your tasks. Every week, you’ll have the chance to join and later lead our partner training sessions, where we share insights and strengthen connections across our network. If you're excited about diving into technical details and helping others succeed, this is the role for you!
Your day-to-day responsibilities will include:
- Respond promptly to customer and partner inquiries, become a go-to expert, tackling technical questions with confidence and delivering timely, accurate solutions
- Troubleshoot and resolve technical issues for both customers and partners, whether it’s a quick fix or a deeper dive into a problem, you’ll work hands-on to solve issues
- Document common issues and best practices to improve our internal knowledge base for even smoother support in the future
- Serve as the main point of contact for partners, providing clear communication and ensuring they are equipped with the necessary resources and training to support end users effectively
- Develop and deliver training materials, presentations, and guides to educate partners on product usage, and troubleshooting
- Assist with pre-sales inquiries, offering potential customers the right information to guide purchasing decisions, and providing administrative support such as managing inquiries and quotes
- We value input from customers and partners. You’ll gather insights and suggest enhancements to our support platform, making sure we’re always improving the user experience