Customer Service - Team lead

Permanent employee, Full-time · Utrecht

Your mission

Are you passionate about technology? Do you have a keen eye for detail and have extended experience in customer service? Are you ready to lead a small team, build upon the existing processes? While at it, train an international service network of partners? You might be our perfect fit..!

At 3devo, we develop advanced hardware and services that help businesses innovate more sustainably within the Additive Manufacturing and Polymers industries. We’re currently looking for a Customer Service team lead, to support and assure the quality of our future product line-up.

This is not your typical ticketing and service call role, which is only about 25% of your day! You will be responsible to work in a small team of currently two people. You will define the service strategy for 2026 and beyond, work with our dedicated support platform (built in HubSpot) and bring your vision to life.
How can you support our machines (which are 7.000-15.000 euro each!), when they are installed in Japan, Brazil or simply The Hague!?

Your role is a hybrid role, as a team lead you do not directly manage, but as a team lead work shoulder to shoulder on tickets, trainings, product repairs, trainings, and so on. You report directly to the management team and support the company decision making process directly!

Your day-to-day responsibilities:

At the Utrecht headquarters, you are in charge of answering technical tickets, directly with the R&D team.
You work closely together with our head of material science, to understand the polymer and bring feedback to our software and hardware development teams when issues arise (using Jira).
Provide pro-active input about new product developments before they reach the market; serviceability.
Improve RMA, product return and spare part shipment processes, working directly in Odoo.
Bring structure and documentation to open issues, build user manuals and other supporting assets: Videos and photography, even AI assisted content.
Participate in internal knowledge-sharing sessions to upskill the team and improve technical support

Please note: Our company does not provide visa sponsorship for this position.

Your profile

We are looking for a passionate team lead for our service role, inspire colleagues and aim for the best-in-class support. With our international client base and specialized machinery, service forms a key role.
We work with multiple CRM systems, HubSpot, Jira, Odoo and you definitely have a step ahead when understanding how these object based systems work, or even have experience in one.

What is important on the long term, is that you push service related projects to really make an impact, this is a role to exceed in, and while the current base is solid, there is a lot of opportunity!

Your service experience and your ambition to grow in this role is important, we aim for someone that we can build on for the longer term!

Why us?

Salary starting at €3200, depending on experience & fit
Join a young, international and energetic team, really making an impact
Challenging role in an innovative and dynamic environment – perfect for someone looking to make a real impact in a rapidly growing industry
Growth opportunities within the company, with plenty of chances to take on new responsibilities and expand your expertise, within your role
Flexible structure with focus on work-life balance
Company laptop ensuring you have the tools you need to succeed
27 vacation days to recharge and unwind
Travel allowance and pension plan, because we care about your wellbeing both now and in the future

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About us

Unlock your potential with 3devo!

3devo b.v., located in Utrecht, is a leading innovator in the development and production of cutting-edge solutions for plastic recycling and processing. Our passionate team works on sustainable technologies for various sectors, including medical, industrial, and educational markets. At 3devo, we foster an informal and open company culture where collaboration and innovation are key. We celebrate our successes together and regularly organize fun activities to strengthen team spirit.

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We are looking forward to hearing from you!

Thank you for your interest in 3devo B.V. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to hr@3devo.com.